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Future Freight Networks : Yearbook 2013
The Network Integrity (NI) area of Telstra delivers customer solutons for asset relocatons and commercial works. We work with our stakeholders to minimise damage, including working closely with the ‘Dial Before You Dig’ (1100) service. We survey the Inter Exchange Network (IEN) cable routes, which link all major capital cites in Australia to identfy potental risks to Telstra assets. We also provision HFC (Foxtel/BigPond) network to new and existng mult-dwelling unit developments, commercial and corporate services. In the network integrity area, we encourage developers and builders to contact us to ensure network assets and infrastructure are not afected by, or included in, the proposed ‘building envelope’. An example of this is when Telstra pits or manholes end up in customers’ proposed driveways. This can lead to serious health and safety risks for Telstra staf, the general public and the property owner, as well as potental liability for breach of Health and Safety legislaton. Such a development may also prevent Telstra from exercising its rights to access its assets and infrastructure granted under the Telecommunicatons Act 1997 (Cth). Telstra recently modifed its PID or ‘Pit In Driveway’ policy in an efort to avoid incidents of non-standard work practces relatng to Telstra pits and manholes. Because every development is unique, Telstra NI actvely encourages all developers, contractors, builders or members of the public to contact Telstra as early as possible in the development process to discuss and register their PID inquiry. Damage to the Telstra network contnues to be an area of concern. In the past four fnancial years, Telstra has had an average of 20,000 incidents of network damage natonally. That’s nearly 55 damages per day! In Network Integrity, we ensure compliance with the strategies put in place to avoid damage and to protect Telstra’s valuable assets. NI works to avoid the risks of: • injury or death to workers or the general public • damage to Telstra’s assets • the signifcant costs of repairing damage faced by Telstra and those partes responsible • disrupton to services and inconvenience to Telstra customers. Under no circumstances should anyone try to move or alter Telstra’s network infrastructure without authorisaton. Under the Telecommunicatons Act 1997 (Cth), only persons authorised by Telstra can undertake work on Telstra's assets or enter a facility owned or operated by Telstra. Interfering (including unauthorised entry or tampering) with the infrastructure is a criminal ofence under the Criminal Code Act 1995 (Cth). Developers can avoid expensive rework and costs by contactng NI before beginning work. Recently, the developer of a site in New South Wales interfered with Telstra’s assets by raising footpath levels without frst consultng Telstra in relaton to its proposed works. The works signifcantly reduced access to the public telephone booth and encroached on a Telstra pillar. In another example, a pole with Telstra telephone lines was not relocated prior to land being subdivided by a developer. This oversight resulted in the pole remaining in the customer’s backyard. The builder advised the customer they would arrange for the pole to be relocated upon completon of the house, but unfortunately this didn’t happen, and the customer was lef with the relocaton cost. Conscientous developers always check where the existng Telstra assets are prior to commencing development. A developer recently purchased land in Victoria and developed it into a residental estate. The site was surveyed, drainage, roads and paths were installed, and new utlites (gas, electricity, and water) were provided. Unfortunately, the developer did not consult with Telstra about existng Telstra assets. As a result, customers who bought blocks found Telstra network (pipe/ cable and manholes) in their front yards. Subdivision permits usually state the developer must at their own cost provide ‘clear ttle’ to prospectve property owners. This would include relocatng all utlites that need to be relocated – including Telstra assets – prior to sale of the developed land. Developers can easily obtain access to this informaton about our assets by obtaining Telstra ‘Dial Before You Dig’ plans. But in this case, the new property owners now face the cost of relocatng Telstra’s assets. Network Integrity proactvely promotes damage minimisaton strategies, together with the 'Dial Before You Dig' service, to raise what we call ‘cable awareness’ in Australia. We frequently conduct cable awareness presentatons to councils, developers and utlity companies. This year alone, NI have presented more than 50 cable awareness presentatons to the industry – including the new NBN Company. These are just some examples of how developers and builders can avoid the costs of rework and repairs by consultng Telstra Network Integrity about their proposed plans prior to the commencement of works. NI looks forward to working with the building industry to achieve the best outcome for our customers. Network Integrity is contactable on 1800 810 443 or email F1102490@team.telstra.com Network Integrity SERVICE DELIVERY