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Future Freight Networks : Yearbook 2016
108 COMPANY PROFILE X COMPANY PROFILE Acustomer-focused approach is helping TasRail to drive a new era of rail in Tasmania, and to capitalise on a period of strong investment. Industry is benefiting from TasRail efficiency gains, and the community is benefiting from fewer trucks on roads. TasRail, a leading logistics organisation, is building a reputation for innovation and industry engagement. It is working closely with customers, investing in valuable terminal projects, and attracting customers back to rail. ‘TasRail’s next phase of growth is all about the customer,’ says TasRail CEO Damien White. ‘Staff have worked hard to transform the rail network, rolling stock and terminal facilities. Our challenge is to build on that good progress and ensure TasRail is responsive and nimble, and puts the customer at the heart of everything we do.’ White adds, ‘Tasmania must have a vibrant rail network. The ability to move freight as efficiently and reliably as possible is critical as the Tasmanian industry sells more goods offshore. Also, greater use of rail has environmental and community benefits, as fewer trucks are used.’ Efficiency gains benefit Tasmanian business TasRail’s approach is working. Freight availability, a measure of its on-time delivery, averaged 98 per cent in the year to March 2016. It was less than 50 per cent in 2009 when TasRail’s investment and transformation program began. The proportion of consignments delivered without incident in that period was almost 100 per cent. That is a remarkable result for a rail network that had almost monthly derailments in the previous decade, and a reputation for unreliability. Net tonnage carried has increased by 18 per cent since the state-owned company was established in December 2009 – this is solid growth in the context of Tasmania’s challenging mining and forestry industry conditions. White says greater industry confidence is underpinning TasRail’s gains. ‘Business can see that TasRail has a clear, long-term plan and vastly improved operational performance. We are engaging more with customers, listening to their needs, and creating solutions through innovation. Customer feedback on our service is very encouraging.’ But TasRail, says White, is not content with dwelling on past gains. ‘We must deliver a compelling, sustainable case for more organisations to choose rail over road, and further strengthen TasRail’s proposition as a provider of logistics solutions.’ Greater collaboration between TasRail and industry A good indicator of TasRail’s competitive position is industries and organisations returning to rail in preference to road. A major new customer for TasRail, an integrated transport and logistics service provider that specialises in Bass Strait shipping and logistics, has returned to rail in Tasmania after a long absence. TasRail’s improving operational performance encouraged the company to use rail. The Tasmanian forestry industry is also making renewed use of rail. Log transportation had been taken off Tasmanian rail in the previous decade because of derailments, safety concerns and reliability issues. A TasRail innovation, the LogTainer, is providing superior loading/unloading efficiencies and improved safety outcomes. Locally designed and TasRail on the right track for growth Logistics organisation’s progress is a boost for business, community and environment. 500699E_Tasmanian Railway I 2242.indd 24 2/05/2016 4:50 PM