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Future Freight Networks : Yearbook 2016
47 FUTURE FREIGHT NETWORKS 2016 COMPANY PROFILE Y COMPANY PROFILE Productivity suffered when trucks took longer to fix, and costs rose when breakdown mechanics were used sporadically or replacement trucks were dispatched. Safety was also an issue when drivers were stranded, waiting for help. Beattie says: ‘With Heavy Vehicle Assist, companies have one number to call, and they know an NRMA mechanic will be there quickly and that the vehicle is likely to be mobilised on the spot. That’s a far better approach than relying on small workshops or independent suppliers.’ Strong industry response Freight companies are embracing NRMA’s Heavy Vehicle Assist service. It is one of the fastest-growing areas within NRMA Business Motoring – accounting for about 20 per cent of the customer base – and it’s a growth priority. Business, generally, is showing greater interest in roadside assistance. More than 22,000 companies use NRMA Business Motoring roadside-assistance packages for more than 175,000 cars, vans, light trucks and heavy vehicles. NRMA Business Motoring organised more than 60,000 callouts in 2015, and is the clear market leader in its field. Beattie says a heavy-vehicle roadside- assistance strategy can reduce breakdown safety risks. ‘Company directors must be able to prove that steps have been taken to develop and maintain a policy to minimise safety risks with vehicle breakdowns. They cannot afford a haphazard approach where drivers are stuck at the side of a busy highway or in a remote location, often late at night, with a broken-down vehicle.’ Consistent reporting of breakdowns is another benefit. NRMA provides a case manager for each event, and detailed reporting after every job. This information helps freight companies analyse heavy- vehicle breakdowns and close the reporting loop on incidents. NRMA Business Motoring’s data on heavy-vehicle breakdowns has important insights. NRMA has compiled possibly the largest pool of data on the reliability of Australia’s heavy-vehicle fleet. After analysing breakdowns in New South Wales and the Australian Capital Territory in 2015, NRMA Business Motoring recently rolled out the project nationally. ‘We have identified the main causes of heavy-vehicle breakdown by state and territory, stretches of road that have a high incidence of breakdowns, and when they are likeliest to occur,’ says Beattie. ‘We’re now in a position to share this data with our customers to help them improve the reliability of their fleets. It is part of our strategy to provide a proactive, rather than reactive, service to clients with heavy-vehicle breakdowns.’ Compelling value NRMA Business Motoring’s Heavy Vehicle Assist program suits trucks with a gross vehicle mass (GVM) of 12 tonnes or more. The protection provides unlimited roadside callouts and help for all single to tri-axle trailers attached to the covered vehicle. The service includes assistance with flat batteries, lock-outs, diagnosis and minor repairs. Free wheel and tyre changes are provided where the vehicle has the necessary equipment. NRMA Business Motoring’s national network of heavy-vehicle specialists includes auto and diesel mechanics, and services including tyre replacement and repair, air and hydraulic hose replacement and repair, and specialised towing if required. Should this happen, then the NRMA team arranges a towing provider and provides its customers with 30-day credit terms for expenses incurred to mobilise the vehicle. Freight companies with smaller vehicles can use NRMA Business Motoring’s Light Commercial Assist protection. It is designed for light trucks or vans without trailers that travel within metropolitan areas and have a GMV of 3.5 to 12 tonnes. Light Commercial Absolute+ protection is designed for light trucks and vans (and their trailers) that travel longer distances across metropolitan and rural areas. It provides up to $3000 in breakdown assistance each year to cover costs if the vehicle cannot be mobilised on the spot, and business continuity services such as passenger transport, emergency accommodation, vehicle transport, and vehicle hire where possible. The Heavy Vehicle Assist Package costs $349 per year, per vehicle, and the Light Commercial packages range from $249 to $379 for the premium option. Beattie says companies should budget for roadside support. ‘Those that have not had a roadside assistance strategy are not used to allocating money in this area, even though it’s a small price to pay to ensure expensive equipment gets the best possible support in a breakdown. Ultimately, the costs of breakdown show up indirectly in other budget lines, and are greater again if breakdowns lead to driver injuries or the loss of customers.’ To learn more about NRMA Business Motoring and its Heavy Vehicle Assist protection, visit mynrma.com.au/business. 500539E_NRMA I 2242.indd 25 9/05/2016 2:22 PM